Remote Gas Billing Customer Service Rep

Remote Jobs; Columbia (SC); Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Benefits after 60 days

Paid training

Job summary

Five Star Solutions is seeking friendly Customer Service Representatives to support customers with gas utility accounts. Remote role for residents in listed states, including SC.

You will handle billing questions, process payments, and maintain accurate account information while delivering a positive customer experience. The ideal candidate is patient, professional, and able to navigate multiple computer systems.

Qualifications

• 1 year of customer service, call center, or office experience preferred.
• Strong verbal and written communication skills.
• Comfortable working with billing and account information.
• Strong attention to detail.
• Ability to navigate multiple computer systems.
• Professional and empathetic approach to customer concerns.
• Reliable attendance and punctuality.
• Ability to work independently and as part of a team.
• Comfortable handling potentially difficult customer interactions.
• Cross-train on other accounts.

Responsibilities

• Assist customers with questions regarding their natural gas bills and account balances.
• Process and assist with customer payments.
• Research and resolve account-related issues.
• Explain billing information, charges, and payment options clearly.
• Update and maintain accurate customer account information.
• Handle customer questions and concerns professionally and efficiently.
• Follow established procedures and privacy requirements.
• Document customer interactions accurately.
• Escalate issues when additional assistance or authorization is required.
• Provide excellent customer service on every interaction.

Skills

Strong verbal and written comms

Attention to detail

Navigating computer systems

Customer service experience

Empathetic communication

Tools

CRM software

Job description

Five Star Solutions is seeking friendly Customer Service Representatives to support customers with gas utility accounts. Remote role for residents in listed states, including SC.

You will handle billing questions, process payments, and maintain accurate account information while delivering a positive customer experience. The ideal candidate is patient, professional, and able to navigate multiple computer systems.