Remote Gas Billing Support Specialist

Remote Jobs; Boise (ID); Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Paid Training

Benefits after 60 days

Remote work option

Job summary

Five Star Solutions is seeking friendly Customer Service Representatives to support customers with their natural gas utility accounts. You will assist with billing questions, payments, and account information, delivering a positive customer experience.

The role is remote for residents in eligible states and offers $14/hr with a $1/hr night/weekend differential. Working hours are 8:00am–8:00pm MST, M-F with every other weekend. Benefits eligibility begins after 60 days.

Qualifications

• 1 year in customer service, call center, or office preferred.
• Strong verbal and written communication skills.
• Comfortable working with billing and account information.
• Strong attention to detail.
• Ability to navigate multiple computer systems.
• Professional and empathetic approach to customer concerns.
• Reliable attendance and punctuality.
• Ability to work independently and as part of a team.
• Comfortable handling potentially difficult customer interactions.
• Cross training on other accounts may be required.

Responsibilities

• Assist customers with questions regarding their natural gas bills and account balances.
• Process and assist with customer payments.
• Research and resolve account-related issues.
• Explain billing information, charges, and payment options clearly.
• Update and maintain accurate customer account information.
• Handle customer questions and concerns professionally and efficiently.
• Follow established procedures and privacy requirements.
• Document customer interactions accurately.
• Escalate issues when additional assistance or authorization is required.
• Provide excellent customer service on every interaction.

Skills

Customer service

Verbal communication

Written communication

Billing knowledge

System navigation

Empathy

Punctuality

Independent worker

Team player

Privacy compliance

Job description

Five Star Solutions is seeking friendly Customer Service Representatives to support customers with their natural gas utility accounts. You will assist with billing questions, payments, and account information, delivering a positive customer experience.

The role is remote for residents in eligible states and offers $14/hr with a $1/hr night/weekend differential. Working hours are 8:00am–8:00pm MST, M-F with every other weekend. Benefits eligibility begins after 60 days.