Remote Fundraising Implementation Specialist

Velora; Central City (CO); Remoto; USD 56.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote-first company

Training and professional development

Descrizione del lavoro

Velora, the unified nonprofit technology company formed from Aplos, Raisely and Keela, seeks a fundraising implementations specialist to deliver end-to-end configurations across Keela and Raisely for 40+ nonprofit clients.

You will onboard new customers, migrate donor data, configure campaigns, and drive successful go-lives while collaborating with Customer Success, Sales, and Product. This remote-first role emphasizes fundraising workflows and best practices.

Competenze

• 2+ years of experience in software implementation, project management, customer engagement, and/or fundraising operations.
• Experience supporting or implementing fundraising tools (donation forms, campaigns, CRMs) is strongly preferred.
• Proficient in Excel, with mastery of data manipulation and analysis to ensure accurate imports, exports, and reporting.
• Outstanding customer service skills with a strong desire to create value, solve problems, and delight customers.
• Tech savvy and passionate about learning and managing multiple software tools at once.
• Demonstrated experience providing technical and customer support through email and calls, with a strong ability to troubleshoot and resolve issues effectively.
• Familiarity with Google Suite, Slack, and Salesforce is a bonus.
• Friendly, approachable demeanor and enthusiasm for learning and staying updated on fundraising trends, platform best practices, and customer needs.

Mansioni

• Lead end-to-end fundraising implementations, including campaign configuration.
• Set up peer-to-peer and event fundraising where applicable.
• Provide payment processor support and troubleshooting where applicable.
• Configure integrations and workflow setups within supported tools.

Conoscenze

Customer service

Data analysis

Problem solving

Communication

Project management

Troubleshooting

Team collaboration

Strumenti

Google Suite

Slack

Salesforce

Excel

Descrizione del lavoro

Velora, the unified nonprofit technology company formed from Aplos, Raisely and Keela, seeks a fundraising implementations specialist to deliver end-to-end configurations across Keela and Raisely for 40+ nonprofit clients.

You will onboard new customers, migrate donor data, configure campaigns, and drive successful go-lives while collaborating with Customer Success, Sales, and Product. This remote-first role emphasizes fundraising workflows and best practices.