Remote Fundraising Implementation Specialist

Velora; Milton (MA); Remoto; USD 56.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote-first company

Training opportunities

Health coverage & retirement

Descrizione del lavoro

Velora is seeking an experienced Implementation Specialist to deliver fundraising-focused implementations across Keela and Raisely for nonprofit clients in the US and Canada. You will manage multiple deployments, configure donation forms, campaigns, and donor data, and guide customers from onboarding to live launch.

As a remote-first team, you’ll work with the Implementation, Customer Success, and Sales groups to ensure successful outcomes, share best practices, and help customers optimize

Competenze

• 2+ years of experience in software implementation, project management, customer engagement, and/or fundraising operations.
• Experience supporting or implementing fundraising tools (donation forms, campaigns, CRMs) is strongly preferred.
• Proficient in Excel, with mastery of data manipulation and analysis to ensure accurate imports, exports, and reporting.
• Outstanding customer service skills with a strong desire to create value, solve problems, and delight customers.
• Tech savvy and passionate about learning and managing multiple software tools at once.
• Highly organized and self-motivated, capable of working independently to meet deadlines and deliver exceptional results.
• Demonstrated experience providing technical and customer support through email and calls, with a strong ability to troubleshoot and resolve issues effectively.
• Familiarity with Google Suite, Slack, and Salesforce is a bonus.
• Friendly, approachable demeanor and enthusiasm for learning and staying updated on fundraising trends, platform best practices, and customer needs.
• Excellent written and verbal communication skills.
• Excellent organizational skills with the ability to multitask.
• Quick learner and proactive problem-solver.
• A collaborative team player.

Mansioni

• Work with multiple customers (40+) simultaneously to successfully manage and implement new clients and their data across Keela and Raisely.
• Develop deep product knowledge of Keela and Raisely, including staying current on new features, enhancements, and fundraising best practices.
• Lead end-to-end fundraising implementations, including: donation form setup and optimization, campaign configuration, peer-to-peer and event fundraising setup (as applicable), payment processor support and troubleshooting (as applicable), integrations and workflow setup (as applicable within supported tools/processes).
• Manipulate and transform data sets according to established best practices to improve customer data quality and organization (e.g., contacts, donations, campaigns, custom fields).
• Provide fundraising and donor management expertise to customers through consultative setup, calls, and email follow-up — translating goals into practical system configuration.
• Deliver strong project management, consulting, communication, and leadership skills by managing expectations and delivering high-quality solutions on-time, and within scope.
• Act as a liaison between customers and product teams, conveying fundraising-specific feedback and pain points to improve platform functionality and user experience across Keela and Raisely.
• Practice teamwork and collaboration across Services, Customer Success, and Sales to coordinate project execution and ensure a smooth handoff/ongoing success.

Conoscenze

Fundraising implementation

Project management

Customer engagement

Data migration

Communication

Independent work

Team collaboration

Strumenti

Excel

Google Suite

Slack

Salesforce

Descrizione del lavoro

Velora is seeking an experienced Implementation Specialist to deliver fundraising-focused implementations across Keela and Raisely for nonprofit clients in the US and Canada. You will manage multiple deployments, configure donation forms, campaigns, and donor data, and guide customers from onboarding to live launch.

As a remote-first team, you’ll work with the Implementation, Customer Success, and Sales groups to ensure successful outcomes, share best practices, and help customers optimize