Remote Full-Time Call Center Associate - Customer Support

MCI; Jackson (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

MCI is a tech-enabled business services company with a strong call-center footprint. We are hiring a remote, full-time Call Center Representative to deliver outstanding customer support via inbound and outbound calls.

Ideal candidates will be 18+, hold a high school diploma or GED, and demonstrate fluent English with excellent communication, problem-solving, and active listening skills. CRM software experience and call center sales exposure are a plus.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English with strong verbal and written communication.
• Demonstrates problem solving and active listening abilities.

Responsibilities

• Answer inbound and/or make outbound customer calls professionally and courteously.
• Assist customers with questions, account inquiries, and general support.
• Resolve customer concerns while maintaining a positive experience.
• Accurately document customer interactions in company systems.
• Meet productivity, quality, and attendance expectations.
• Follow company policies and established call procedures.
• Maintain confidentiality of customer information.
• Collaborate with team members and supervisors to improve customer satisfaction.

Skills

Fluent in English

Verbal and written communication

Problem solving

Active listening

Multitasking

Fast-paced environment

Team collaboration

Customer service mindset

Education

High school diploma or GED

Tools

CRM software

Job description

MCI is a tech-enabled business services company with a strong call-center footprint. We are hiring a remote, full-time Call Center Representative to deliver outstanding customer support via inbound and outbound calls.

Ideal candidates will be 18+, hold a high school diploma or GED, and demonstrate fluent English with excellent communication, problem-solving, and active listening skills. CRM software experience and call center sales exposure are a plus.