Remote Customer Support Specialist

MCI; New Hampshire; Hybrid; USD 32,000 - 42,000; Full time

Job summary

MCI is seeking a Full-Time Call Center Representative to provide outstanding customer support from a remote, at-home setup. You will handle inbound and outbound calls, assist customers, and guide them to the right solutions, while documenting interactions in our systems.

The ideal candidate is 18+, with a high school diploma or GED, fluent English, and strong communication skills. Multitasking in a fast-paced environment and a customer-first mindset are essential to succeed at MCI.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Answer inbound and/or make outbound customer calls professionally and courteously.
• Assist customers with questions, account inquiries, and general support.
• Resolve customer concerns while maintaining a positive experience.
• Accurately document customer interactions in company systems.
• Meet productivity, quality, and attendance expectations.
• Follow company policies and established call procedures.
• Maintain confidentiality of customer information.
• Collaborate with team members and supervisors to improve customer satisfaction.

Skills

Fluent English

Verbal and written communication

Problem solving

Active listening

multitasking in fast-paced env

Education

High school diploma or GED

Tools

CRM software

Job description

MCI is seeking a Full-Time Call Center Representative to provide outstanding customer support from a remote, at-home setup. You will handle inbound and outbound calls, assist customers, and guide them to the right solutions, while documenting interactions in our systems.

The ideal candidate is 18+, with a high school diploma or GED, fluent English, and strong communication skills. Multitasking in a fast-paced environment and a customer-first mindset are essential to succeed at MCI.