Remote Customer Support Specialist

MCI; Northern (KY); Hybrid; USD 28,000 - 50,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Job summary

MCI is hiring a Full-Time Call Center Representative for remote, work-from-home support in the United States. You will handle inbound and outbound calls, resolve issues, and guide customers to solutions while documenting interactions accurately.

Ideal candidates are 18+, hold a high school diploma or GED, and demonstrate strong English communication, problem-solving, and multitasking abilities in a fast-paced setting.

Qualifications

• Must be 18 years or older.
• High school diploma or GED is required.
• Fluent in English with strong verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.
• Excellent problem-solving and active listening abilities.

Responsibilities

• Answer inbound and/or make outbound customer calls professionally and courteously.
• Assist customers with questions, account inquiries, and general support.
• Resolve customer concerns while maintaining a positive experience.
• Accurately document customer interactions in company systems.
• Meet productivity, quality, and attendance expectations.
• Follow company policies and established call procedures.
• Maintain confidentiality of customer information.
• Collaborate with team members and supervisors to improve customer satisfaction.

Skills

Fluent English

Verbal communication

Written communication

Problem solving

Active listening

Multitasking

Education

High school diploma or GED

Tools

CRM software

Job description

MCI is hiring a Full-Time Call Center Representative for remote, work-from-home support in the United States. You will handle inbound and outbound calls, resolve issues, and guide customers to solutions while documenting interactions accurately.

Ideal candidates are 18+, hold a high school diploma or GED, and demonstrate strong English communication, problem-solving, and multitasking abilities in a fast-paced setting.