Remote Call Center Agent | Outstanding Customer Support

MCI; West Virginia; On-site; USD 16,531 - 24,796; Full time

Job summary

MCI is seeking a Full-Time Call Center Representative to provide outstanding customer support from a remote, home-based setting in the United States. You will handle inbound and outbound calls, resolve concerns, and document interactions in company systems.

Ideal candidates are 18+, have a high school diploma or GED, are fluent in English, and possess strong verbal and written communication, problem-solving, and active listening skills.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Answer inbound and/or make outbound customer calls professionally and courteously.
• Assist customers with questions, account inquiries, and general support.
• Resolve customer concerns while maintaining a positive experience.
• Accurately document customer interactions in company systems.
• Meet productivity, quality, and attendance expectations.
• Follow company policies and established call procedures.
• Maintain confidentiality of customer information.
• Collaborate with team members and supervisors to improve customer satisfaction.

Skills

Fluent English

Strong communication

Problem solving

Active listening

Multitasking

Education

High school diploma or GED

Tools

CRM software

Job description

MCI is seeking a Full-Time Call Center Representative to provide outstanding customer support from a remote, home-based setting in the United States. You will handle inbound and outbound calls, resolve concerns, and document interactions in company systems.

Ideal candidates are 18+, have a high school diploma or GED, are fluent in English, and possess strong verbal and written communication, problem-solving, and active listening skills.