Remote Call Center Agent — Customer Support

MCI; Alabama; On-site; USD 32,000 - 42,000; Full time

Job summary

MCI is hiring a Full-Time Call Center Representative for remote, work-at-home support in the United States. You will handle inbound/outbound calls, resolve customer concerns, document interactions, and maintain high service standards.

Ideal candidates are 18+, with a high school diploma or GED, fluent English, and strong communication skills. Prior CRM experience is a plus, as is bilingual ability. This role emphasizes speed, accuracy, and customer satisfaction.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Answer inbound and/or make outbound customer calls professionally and courteously.
• Assist customers with questions, account inquiries, and general support.
• Resolve customer concerns while maintaining a positive experience.
• Accurately document customer interactions in company systems.
• Meet productivity, quality, and attendance expectations.
• Follow company policies and established call procedures.
• Maintain confidentiality of customer information.
• Collaborate with team members and supervisors to improve customer satisfaction.

Skills

Fluent in English

Strong verbal & written communication

Excellent problem-solving

Active listening

Multitask in fast-paced environment

Bilingual or multilingual skills

Education

High school diploma or GED

Tools

CRM software experience

Job description

MCI is hiring a Full-Time Call Center Representative for remote, work-at-home support in the United States. You will handle inbound/outbound calls, resolve customer concerns, document interactions, and maintain high service standards.

Ideal candidates are 18+, with a high school diploma or GED, fluent English, and strong communication skills. Prior CRM experience is a plus, as is bilingual ability. This role emphasizes speed, accuracy, and customer satisfaction.