Remote Call Center Specialist - Customer Support Pro

MCI; North Dakota; On-site; USD 17,908 - 24,796; Full time

Job summary

MCI is seeking a full-time Call Center Representative to provide exceptional remote customer support from a Work-at-Home setup. You will handle inquiries, resolve issues, document interactions, and adhere to call procedures while meeting productivity and quality targets.

The ideal candidate is 18+, with a high school diploma or GED, fluent English, and strong communication skills. Experience in a fast-paced call center environment is a plus but not required.

Qualifications

• Fluent in English with strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Answer inbound and/or make outbound customer calls professionally and courteously.
• Assist customers with questions, account inquiries, and general support.
• Resolve customer concerns while maintaining a positive experience.
• Accurately document customer interactions in company systems.
• Meet productivity, quality, and attendance expectations.
• Follow company policies and established call procedures.
• Maintain confidentiality of customer information.
• Collaborate with team members and supervisors to improve customer satisfaction.

Skills

Fluent English

Verbal & written communication

Problem solving

Active listening

Multitasking

Fast-paced environment

Education

High school diploma or GED

Job description

MCI is seeking a full-time Call Center Representative to provide exceptional remote customer support from a Work-at-Home setup. You will handle inquiries, resolve issues, document interactions, and adhere to call procedures while meeting productivity and quality targets.

The ideal candidate is 18+, with a high school diploma or GED, fluent English, and strong communication skills. Experience in a fast-paced call center environment is a plus but not required.