Remote Call Center Agent - Customer Experience

MCI; South Carolina; On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Remote work

Job summary

MCI in the United States is seeking a Full-Time Call Center Representative to provide outstanding customer support from a remote work-at-home setting. You will answer questions, resolve concerns, and guide customers to the right solutions, maintaining a positive experience.

Ideal candidates are motivated, dependable, and should possess fluent English, a high school diploma or GED, strong verbal and written communication, and the ability to document interactions accurately.

Qualifications

• Must be 18 years or older.
• Fluent in English with strong communication skills.
• Ability to multitask and thrive in a fast-paced environment.

Responsibilities

• Answer inbound and/or make outbound customer calls professionally and courteously.
• Assist customers with questions, account inquiries, and general support.
• Resolve customer concerns while maintaining a positive experience.
• Accurately document customer interactions in company systems.
• Meet productivity, quality, and attendance expectations.
• Follow company policies and established call procedures.
• Maintain confidentiality of customer information.
• Collaborate with team members and supervisors to improve customer satisfaction.

Skills

Fluent in English

Verbal & written communication

Problem solving

Multitasking

Customer focus

Education

High school diploma or GED

Tools

CRM software

Job description

MCI in the United States is seeking a Full-Time Call Center Representative to provide outstanding customer support from a remote work-at-home setting. You will answer questions, resolve concerns, and guide customers to the right solutions, maintaining a positive experience.

Ideal candidates are motivated, dependable, and should possess fluent English, a high school diploma or GED, strong verbal and written communication, and the ability to document interactions accurately.