Remote Call Center Pro — Customer Support Expert

MCI; Los Angeles (CA); Remote; USD 20,664 - 27,552; Full time

Job summary

MCI is seeking a Full-Time Call Center Representative to provide outstanding customer support from a remote, work-at-home setting. You will handle questions, guide customers to solutions, and document interactions while meeting quality and productivity targets.

Ideal candidates are 18+, possess a high school diploma or GED, are fluent in English, and have strong communication, problem-solving, and listening skills to thrive in a fast-paced environment. Prior call center experience is a plus.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Answer inbound and/or make outbound customer calls professionally and courteously.
• Assist customers with questions, account inquiries, and general support.
• Resolve customer concerns while maintaining a positive experience.
• Accurately document customer interactions in company systems.
• Meet productivity, quality, and attendance expectations.
• Follow company policies and established call procedures.
• Maintain confidentiality of customer information.
• Collaborate with team members and supervisors to improve customer satisfaction.

Skills

Fluent in English

Strong verbal and writtencommunication

Excellent problem-solving

Active listening

Ability to multitask

18+ years old

Education

High school diploma or GED

Job description

MCI is seeking a Full-Time Call Center Representative to provide outstanding customer support from a remote, work-at-home setting. You will handle questions, guide customers to solutions, and document interactions while meeting quality and productivity targets.

Ideal candidates are 18+, possess a high school diploma or GED, are fluent in English, and have strong communication, problem-solving, and listening skills to thrive in a fast-paced environment. Prior call center experience is a plus.