Remote Full-Service Travel Specialist

AAA Club Alliance; Kansas; Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid virtual training

Monthly incentives

Remote work from home

Job summary

AAA Club Alliance is seeking an experienced Full-Service Travel Agent to join our 100% remote Travel Contact Center. You will plan and book domestic and international vacations for Members and non-Members, using airline systems, GDS, and online booking tools, and provide exceptional service.

This work-from-home role offers paid virtual training, a base hourly wage of $18–$24 plus monthly incentives, and a schedule that includes weekend coverage. Training is Monday-Friday 9:00 AM–5:30 PM EST.

Qualifications

• At least 2 years of recent leisure travel industry sales experience.
• Experience with airline reservation systems, ticketing platforms, GDS, and online booking tools.
• Strong knowledge of domestic and international travel planning.
• Excellent communication, customer service, sales, and problem-solving skills.
• Extensive knowledge of worldwide geography.
• The ability to succeed in a fast-paced, high-volume contact center environment.

Responsibilities

• Plan and book domestic and international vacations, including customized FIT itineraries.
• Assist Members and non-Members through phone, email, and web chat.
• Recommend destinations, travel products, and exclusive AAA benefits based on traveler needs.
• Stay informed about travel promotions, destinations, and industry trends.
• Process travel reservations in compliance with ARC regulations and AAA policies.
• Identify opportunities to upsell and cross-sell travel products that enhance the customer experience.
• Meet sales and performance goals while delivering exceptional service.
• Resolve travel-related issues and assist with itinerary changes.
• Provide guidance and mentorship to fellow Travel Contact Center Associates when needed.

Skills

Leisure travel sales

Airline systems & GDS

Communication & service

Geography knowledge

Adaptability

Education

High school diploma or equivalent

Travel school graduates encouraged

Tools

Airline reservation systems

Ticketing platforms

GDS

Online booking tools

Job description

AAA Club Alliance is seeking an experienced Full-Service Travel Agent to join our 100% remote Travel Contact Center. You will plan and book domestic and international vacations for Members and non-Members, using airline systems, GDS, and online booking tools, and provide exceptional service.

This work-from-home role offers paid virtual training, a base hourly wage of $18–$24 plus monthly incentives, and a schedule that includes weekend coverage. Training is Monday-Friday 9:00 AM–5:30 PM EST.