Remote Front Desk & Patient Care Coordinator

Winning Assistants, Inc.; United States; Remote; USD 12,000 - 14,000; Full time

Benefits offered by this job

HR & Contractor Support Team

Premium VPN Access

HIPAA Training + Certification

Top VA Performance Training

U.S. Holidays

Paid or Unpaid Time Off

Tools & Resources

Performance-Based Incentives

Job summary

Winning Assistants, Inc. is seeking a highly organized Front Desk Receptionist & Patient Communication Coordinator to support a growing concierge wellness and aesthetic practice remotely.

This Virtual Assistant role combines front desk duties with patient communications, ensuring a seamless and welcoming experience for clients. You will handle scheduling, inquiries, follow-ups, and reviews, maintain confidentiality, and work 8:00 AM–5:00 PM EDT, Monday through Friday, from a quiet remote

Qualifications

• Must be proficient in speaking and writing English very clearly.
• Must have relevant work experience.
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding.
• Must be available for video meetings with camera on (when needed).

Responsibilities

• Answer inbound patient calls and inquiries regarding wellness and aesthetic services.
• Manage appointment scheduling, rescheduling, confirmations, and calendar coordination.
• Conduct patient follow-up calls after procedures and treatments.
• Perform patient retention and 4-week follow-up calls.
• Manage patient messaging and communication.
• Provide billing and insurance verification support.
• Support daily front desk and administrative operations remotely.

Skills

Excellent English communication

Phone communication

Customer service

Organized

Remote work

Multitasking

Tools

Aesthetic Record (EHR)

Job description

Winning Assistants, Inc. is seeking a highly organized Front Desk Receptionist & Patient Communication Coordinator to support a growing concierge wellness and aesthetic practice remotely.

This Virtual Assistant role combines front desk duties with patient communications, ensuring a seamless and welcoming experience for clients. You will handle scheduling, inquiries, follow-ups, and reviews, maintain confidentiality, and work 8:00 AM–5:00 PM EDT, Monday through Friday, from a quiet remote