Remote-Friendly Banking Customer Support Specialist I

WesBanco, Inc.; Fort Lauderdale (FL); Remote; USD 21,000 - 26,000; Full time

Job summary

WesBanco, Inc. in Fort Lauderdale is seeking a Customer Service Specialist I to handle inbound calls, provide information on bank products, and resolve customer requests with courtesy and professionalism.

You will support digital banking services, process transactions, and collaborate with teams to meet service levels. The role emphasizes strong communication, empathy, accuracy, and the ability to multi-task in a remote, fast-paced environment while maintaining confidentiality and high-quality

Qualifications

• Minimum of one year of customer service experience required; customer service experience within banking or financial institution preferred.
• Minimum of one year of contact center experience or equivalent required.
• Ability to type with speed and accuracy.
• Ability to work independently and multi-task in a fast-paced environment.

Responsibilities

• Process inbound calls from all queues, including account questions and product/service information.
• De-escalates situations when necessary or escalates to supervisor after de-escalation attempt.
• Accepts ownership of the customer request and follows it through to resolution.
• Maintains knowledge of deposit, loan and digital banking services and other banking products.

Skills

Customer service

Time management

Communication skills

Empathy and active listening

Multi-tasking

Problem resolution

Education

High school diploma or GED

Job description

WesBanco, Inc. in Fort Lauderdale is seeking a Customer Service Specialist I to handle inbound calls, provide information on bank products, and resolve customer requests with courtesy and professionalism.

You will support digital banking services, process transactions, and collaborate with teams to meet service levels. The role emphasizes strong communication, empathy, accuracy, and the ability to multi-task in a remote, fast-paced environment while maintaining confidentiality and high-quality