Remote Banking Customer Service Specialist I

WesBanco; Wheeling (WV); Remote; USD 36,000 - 48,000; Full time

Job summary

WesBanco is seeking a Customer Service Specialist I to work remotely within the bank's footprint. You will respond to customer requests, provide product information, and support digital banking services from a home office.

The role emphasizes professionalism and adherence to service levels while handling inquiries across banking products. As part of the call center, you will handle inbound calls, de-escalate when needed, and own issues through resolution.

Qualifications

• High school diploma or GED required.
• Experience in customer service, preferably in banking or financial services.
• Ability to work remotely with minimal supervision.
• Strong communication and problem-solving skills.

Responsibilities

• Handle inbound calls from multiple queues and resolve customer inquiries.
• Assist customers with bank products, digital banking, and card services.
• Maintain knowledge of banking policies and processes; meet service levels.
• De-escalate issues when needed and own resolution from start to finish.

Skills

Customer service

Call center

Digital banking

Communication

Time management

Typing

Remote work

Education

High school diploma or GED

Tools

PC proficiency

Job description

WesBanco is seeking a Customer Service Specialist I to work remotely within the bank's footprint. You will respond to customer requests, provide product information, and support digital banking services from a home office.

The role emphasizes professionalism and adherence to service levels while handling inquiries across banking products. As part of the call center, you will handle inbound calls, de-escalate when needed, and own issues through resolution.