Remote Banking Support Specialist I

WesBanco, Inc.; Ironton (OH); Remote; USD 32,000 - 42,000; Full time

Job summary

WesBanco, Inc. is seeking a Customer Service Specialist I to handle inbound customer inquiries about bank products and services in a call center setting. You will provide courteous support and strive to resolve issues within departmental service levels.

You will engage with digital banking services on various devices and collaborate with business partners to complete transactions while maintaining confidentiality and meeting metrics.

Qualifications

• Minimum of one year of customer service experience; banking experience preferred.
• One year of contact center experience required.
• Ability to work in a fast-paced, regulated banking environment.
• Proficient with digital banking services and mobile apps.

Responsibilities

• Answer inbound calls and resolve customer inquiries.
• Assist customers with banking products and services.
• Troubleshoot digital banking issues across devices.
• Escalate to supervisors when needed.
• Maintain confidentiality and professional demeanor.
• Adhere to schedule and quality metrics.

Skills

Customer service

Call center

Digital banking support

Empathy

Time management

Communication skills

Education

High school diploma or GED

Tools

PC proficiency

Banking software

Job description

WesBanco, Inc. is seeking a Customer Service Specialist I to handle inbound customer inquiries about bank products and services in a call center setting. You will provide courteous support and strive to resolve issues within departmental service levels.

You will engage with digital banking services on various devices and collaborate with business partners to complete transactions while maintaining confidentiality and meeting metrics.