Remote Banking Customer Support Specialist I

WesBanco, Inc.; Pittsburgh (Allegheny County); On-site; USD 32,000 - 46,000; Full time

Job summary

WesBanco, Inc. is seeking a Customer Service Specialist I to handle inbound calls, answer questions about banking products, and support digital banking services. You will resolve customer issues with courtesy and adhere to department service levels.

The role requires a high school diploma or GED and at least one year of customer service and contact center experience, with the ability to work independently in a fast-paced environment and occasionally support remote banking environments.

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience; banking experience preferred.
• Minimum of one year of contact center experience.
• Ability to work independently and multi-task in a fast-paced environment.

Responsibilities

• Handle inbound calls from all queues including account questions and service information.
• Assist customers with digital banking services and remote access.
• Resolve customer requests and issues to meet established service levels.
• Escalate to supervisor when necessary and follow up to ensure resolution.

Skills

Customer service

Communication skills

Time management

Empathy

Education

High school diploma or GED

Tools

Apple devices

Android devices

Banking browsers

PC/home networking equipment

Job description

WesBanco, Inc. is seeking a Customer Service Specialist I to handle inbound calls, answer questions about banking products, and support digital banking services. You will resolve customer issues with courtesy and adhere to department service levels.

The role requires a high school diploma or GED and at least one year of customer service and contact center experience, with the ability to work independently in a fast-paced environment and occasionally support remote banking environments.