Remote Banking Customer Support Specialist

WesBanco, Inc.; Toledo (OH); Remote; USD 21,000 - 28,000; Full time

Job summary

WesBanco, Inc. is seeking a Customer Service Specialist I to identify, respond to, and resolve customer inquiries related to bank products and services in the call center. You will be the primary customer contact, delivering professional support while meeting service levels.

This role requires strong communication, the ability to work remotely, and adherence to banking regulations. You will handle inbound calls, assist with digital banking, and collaborate with partners to resolve inquiries and

Qualifications

• Minimum of one year of customer service experience.
• Customer service experience within banking or financial institution preferred.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Processes inbound calls from all queues, including account questions and digital banking services.
• De-escalates situations when necessary or escalates to supervisor.
• Accepts ownership of customer requests and follows through to resolution.
• Assists customers with digital banking on Apple and Android devices, browsers, and operating systems.
• Completes customer transactions and corrects account information with correct business partners.
• Identifies and resolves customer issues promptly and accurately.
• Attends weekly quality review meetings for coaching and policy updates.
• Maintains knowledge of deposit, loan, digital banking services and other banking products.
• Adheres to agent metric standards for calls handled, schedule adherence and customer satisfaction.

Skills

Customer service

Communication

Time management

Problem solving

Education

High School Diploma or GED

Job description

WesBanco, Inc. is seeking a Customer Service Specialist I to identify, respond to, and resolve customer inquiries related to bank products and services in the call center. You will be the primary customer contact, delivering professional support while meeting service levels.

This role requires strong communication, the ability to work remotely, and adherence to banking regulations. You will handle inbound calls, assist with digital banking, and collaborate with partners to resolve inquiries and