Remote Banking Support Specialist

WesBanco, Inc.; Frankfort (KY); Remote; USD 21,000 - 30,000; Full time

Job summary

WesBanco, Inc. is seeking a Customer Service Specialist I to identify, respond to, and resolve customer requests in the bank's call center.

You will engage with customers professionally, supporting banking products and digital services while meeting established service levels. The role requires handling inbound calls, de-escalation when needed, and collaboration with colleagues to ensure accurate account information and customer satisfaction.

Qualifications

• Minimum of one year of customer service experience required.
• Customer service experience within banking or financial institution preferred.
• Ability to work independently and multi-task in a fast-paced environment.

Responsibilities

• Handle inbound calls from all queues with account questions and product/service information.
• De-escalate situations when necessary or escalate to supervisor when needed.
• Assist customers with digital banking services on supported devices and platforms.
• Complete customer transactions and correct account information with business partner support.
• Maintain knowledge of deposit, loan, and digital banking products.

Skills

Customer service

Time management

Communication skills

Empathy

Multitasking

Education

High school diploma or GED

Tools

Personal computer proficiency

Job description

WesBanco, Inc. is seeking a Customer Service Specialist I to identify, respond to, and resolve customer requests in the bank's call center.

You will engage with customers professionally, supporting banking products and digital services while meeting established service levels. The role requires handling inbound calls, de-escalation when needed, and collaboration with colleagues to ensure accurate account information and customer satisfaction.