Remote Banking Support Specialist

WesBanco; United States; Remote; USD 24,000 - 28,000; Full time

Benefits offered by this job

17 days PTO

5 days STD

11 annual holidays

Health, dental, vision

401(k) with employer match

Job summary

WesBanco is seeking a Customer Service Specialist I to handle inbound calls and deliver accurate information across banking products and services. This remote role supports digital banking, debit card processing, and policy guidance while maintaining performance metrics.

The position requires at least a year of customer service or call center experience, with a strong focus on empathy, communication, and problem resolution. Schedule is 9am–8pm, Wed–Sat, plus occasional holidays.

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience; banking/financial experience preferred.
• Minimum of one year of contact center experience or equivalent.

Responsibilities

• Handle inbound calls from all queues and provide product/service information.
• Resolve account questions and support digital banking services and debit card processing.
• De-escalate issues, own requests, and follow through to resolution.

Skills

Customer service

Call center

Communication

Empathy

Education

High school diploma or GED

Job description

WesBanco is seeking a Customer Service Specialist I to handle inbound calls and deliver accurate information across banking products and services. This remote role supports digital banking, debit card processing, and policy guidance while maintaining performance metrics.

The position requires at least a year of customer service or call center experience, with a strong focus on empathy, communication, and problem resolution. Schedule is 9am–8pm, Wed–Sat, plus occasional holidays.