Remote Banking Customer Support Specialist I

WesBanco, Inc.; Fort Wayne (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

WesBanco, Inc. in Fort Wayne, IN seeks a Customer Service Specialist I to support customers in banking products and services.

You will handle inbound calls, provide information, and resolve issues with professionalism while maintaining accuracy and confidentiality. You will de-escalate when needed, follow procedures, collaborate with partners to complete transactions, and help customers navigate digital banking.

Qualifications

• Minimum of one year of customer service experience; preferably in banking/financial sector.
• Minimum of one year of contact center experience.
• High school diploma or GED required.

Responsibilities

• Handle inbound calls across queues including account questions and product information.
• Assist customers with digital banking services and device/app support.
• Resolve customer inquiries and transactions, ensuring accuracy and confidentiality.
• De-escalate situations and escalate to supervisor when needed.
• Adhere to call metrics, schedule adherence, and customer satisfaction targets.

Skills

Customer service

Call center

Empathy

Digital banking support

De-escalation

Education

High school diploma or GED

Job description

WesBanco, Inc. in Fort Wayne, IN seeks a Customer Service Specialist I to support customers in banking products and services.

You will handle inbound calls, provide information, and resolve issues with professionalism while maintaining accuracy and confidentiality. You will de-escalate when needed, follow procedures, collaborate with partners to complete transactions, and help customers navigate digital banking.