Remote Banking Customer Service Specialist

WesBanco, Inc.; Fort Lauderdale (FL); Remote; USD 38,000 - 62,000; Full time

Job summary

WesBanco Bank Inc. in Fort Lauderdale area seeks a Customer Service Specialist I to respond to customer inquiries about bank products and services from our call center. You will handle inbound calls, resolve issues, and promote digital banking services with Apple/Android support.

Flexible schedule with 11am-8pm shifts and some holidays. The role emphasizes adherence to service levels, teamwork, and professional communication while maintaining knowledge of deposit and loan products and completing

Qualifications

• Minimum one year of customer service experience.
• Minimum one year of contact center experience.
• HS diploma or GED required.

Responsibilities

• Handle inbound calls from call center queues and resolve customer inquiries about bank products.
• Provide information on digital banking services and assist with Apple/Android devices.
• Process transactions and update account information with correct partners.
• Maintain compliance with policies and training.
• Meet call quality and service level metrics.

Skills

Customer service

Call center

Communication skills

De-escalation

Time management

Digital banking support

Education

High school diploma or GED

Tools

Digital banking platforms

Apple/Android support

Job description

WesBanco Bank Inc. in Fort Lauderdale area seeks a Customer Service Specialist I to respond to customer inquiries about bank products and services from our call center. You will handle inbound calls, resolve issues, and promote digital banking services with Apple/Android support.

Flexible schedule with 11am-8pm shifts and some holidays. The role emphasizes adherence to service levels, teamwork, and professional communication while maintaining knowledge of deposit and loan products and completing