Remote French Bilingual QA Agent - Customer Support

Morley; Georgia; Remote; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid training

Equipment provided

Benefits available

Remote work

Job summary

Morley is seeking a remote, French bilingual QA Agent to support dealership partners in French and English. No automotive experience required. You will document information, resolve issues, and ensure timely communications from home.

The role emphasizes strong computer skills, excellent service, and the ability to meet quality targets while working with distributed teams. TA specialists assist during the application process.

Qualifications

• Must be able to pass a pre-employment background check and drug screen.
• Fluent in speaking, reading and writing French and understanding the Québécois French dialect.
• High school diploma or equivalent.
• 1+ year of customer service experience; call center experience preferred.
• Ability to work shifts within the center's hours of operation.

Responsibilities

• Receive calls from French-speaking dealers and document details in English.
• Deliver resolutions in French using defined processes and applications.
• Maintain quality and productivity targets through understanding operations and workflows.
• Provide timely and accurate solutions via inbound/outbound calls, chats, emails, and other channels.

Skills

Computer navigation

Customer service

Attention to detail

Interpersonal skills

Education

High school diploma

Associate degree

Job description

Morley is seeking a remote, French bilingual QA Agent to support dealership partners in French and English. No automotive experience required. You will document information, resolve issues, and ensure timely communications from home.

The role emphasizes strong computer skills, excellent service, and the ability to meet quality targets while working with distributed teams. TA specialists assist during the application process.