Remote French Bilingual QA Agent – Customer Care Focus

Morley; El Paso (TX); Remoto; USD 40.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health and dental insurance

Paid time off

Paid training

Equipment provided

401(k) with match

FSA

Descrizione del lavoro

Morley is seeking a remote French bilingual Product Quality Assurance Agent to support dealership partners. You will document information and deliver excellent customer service in French and English while using defined processes and applications. Prior automotive experience is not required, and training is provided.

You'll engage with calls, chats, emails and other channels to resolve issues promptly, maintain strong relationships, and meet quality targets in a flexible, home-based environment.

Competenze

• Must be fluent in speaking, reading and writing French and understand Québécois French dialect.
• Experience in customer service or call center environments is preferred.
• Strong computer navigation and typing skills required.
• Ability to pass a pre-employment background check and drug screen.

Mansioni

• Receive calls from French-speaking dealers and document information in English.
• Provide timely, accurate resolutions in French using defined processes and applications.
• Meet quality and productivity targets by understanding project operations and workflows.
• Offer inbound/outbound support via calls, chats, emails and other communications as needed.

Conoscenze

French fluency

Customer service experience

Strong computer navigation

Excellent listening skills

Pre-employment background check

Formazione

High school diploma or equivalent

Associate degree

Strumenti

CRM / support tools

Descrizione del lavoro

Morley is seeking a remote French bilingual Product Quality Assurance Agent to support dealership partners. You will document information and deliver excellent customer service in French and English while using defined processes and applications. Prior automotive experience is not required, and training is provided.

You'll engage with calls, chats, emails and other channels to resolve issues promptly, maintain strong relationships, and meet quality targets in a flexible, home-based environment.