Remote Fraud Operations Leader & Strategy Architect

Affirm; United States; Remote; USD 115,000 - 180,000; Full time

Benefits offered by this job

Health care coverage

ESPP

Time off

Job summary

Affirm is reinventing credit to be honest and friendly. The Fraud Operations Manager will lead multiple fraud operations teams, shaping strategy, coaching leaders, and driving scalable efficiency in a remote-first environment.

You will focus on productivity, quality, and customer outcomes while aligning with business goals and risk controls. You will translate business objectives into team goals, monitor performance, and partner with cross-functional teams to minimize risk while preserving

Qualifications

• 6+ years of direct experience in disputes, fraud risk prevention and detection within FinTech/tech industry.
• 5+ years of experience in fraud management or related people management roles, including proven experience leading managers or senior ICs.
• Demonstrated success setting strategy and delivering large-scale operational change with measurable impact on efficiency, quality, and customer experience.
• Strong strategic planning, risk management, and prioritization skills, with the ability to balance short‑term delivery and long‑term capability building.
• Exceptional executive communication and influence skills, with the ability to align diverse stakeholders.
• Proven experience in leading teams through major change and comfort with ambiguity.
• Experience with AI project‑driven initiatives (e.g., leveraging AI‑enabled tools, agent assist, or automation to improve operational efficiency or knowledge management).
• Experience in Lean Six Sigma, continuous improvement practices, and/or data‑driven methodologies to drive scalable efficiency.
• Working knowledge of scripting & querying languages (e.g., Python, SQL) is a plus.

Responsibilities

• Lead, coach, and develop a group of people leaders and ICs across multiple, specialized teams/pods, providing ongoing feedback, performance management, and career development to build long-term organizational capability.
• Define and champion a clear operational strategy and roadmap to significantly improve the function, efficiency, quality, and compliance of your assigned teams/pods.
• Translate broader business goals into clear team-level objectives, providing clear, transparent communication to ensure operational alignment.

Skills

Leadership

Strategic planning

Risk management

Executive communication

Stakeholder alignment

Data-driven decision making

Mentoring/people development

AI project experience

Change management

Tools

Python

SQL

Lean Six Sigma

Job description

Affirm is reinventing credit to be honest and friendly. The Fraud Operations Manager will lead multiple fraud operations teams, shaping strategy, coaching leaders, and driving scalable efficiency in a remote-first environment.

You will focus on productivity, quality, and customer outcomes while aligning with business goals and risk controls. You will translate business objectives into team goals, monitor performance, and partner with cross-functional teams to minimize risk while preserving