Remote Fraud Operations Leader

Affirm; Seattle (WA); Sur place; USD 130 000 - 180 000; Plein temps

Avantages offerts par ce poste

Health coverage

ESPP

Remote-friendly

Résumé du poste

Affirm is a remote-first company seeking a Fraud Operations Manager to oversee multiple fraud operations teams and drive scalable efficiency. You will lead and develop talent, define strategy, and champion a high-performance, inclusive culture while ensuring productivity and accuracy across disputes and compliance work.

You will partner with cross-functional leaders, leverage data to manage queue health, and influence executive stakeholders to deliver measurable improvements in fraud prevention

Qualifications

• 6+ years of direct experience in disputes, fraud risk prevention and detection within FinTech/tech industry.
• 5+ years of experience in fraud management or related people management roles.
• Proven ability to lead managers or senior ICs and set strategy.
• Strong executive communication with diverse stakeholders.
• Experience with data-driven, cross-functional process improvements.

Responsabilités

• Lead, coach, and develop a group of people leaders and ICs across multiple teams.
• Drive team performance using metrics like productivity, quality, and customer outcomes.
• Foster a high-performing, engaged team in a fast-paced environment.
• Partner with recruiting to hire, onboard, and retain top talent.
• Define an operational strategy to improve function, efficiency and compliance.
• Translate business goals into team objectives and ensure alignment.

Connaissances

Fraud risk

Disputes handling

Leadership

Executive communication

Data analysis

Python

SQL

Outils

Python

SQL

Description du poste

Affirm is a remote-first company seeking a Fraud Operations Manager to oversee multiple fraud operations teams and drive scalable efficiency. You will lead and develop talent, define strategy, and champion a high-performance, inclusive culture while ensuring productivity and accuracy across disputes and compliance work.

You will partner with cross-functional leaders, leverage data to manage queue health, and influence executive stakeholders to deliver measurable improvements in fraud prevention