Remote Fraud Investigator II — Risk, Prevention & Impact

Grow Financial Federal Credit Union; Tennessee; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Professional development

Medical, dental, vision

In-house training

Job summary

Grow Financial Federal Credit Union, a member-owned credit union in the United States, seeks a Fraud Investigator II to independently manage a broad range of fraud cases and contribute to prevention initiatives from a primarily home-based setting.

You will review predictive reports daily, act on accounts, and collaborate with technical partners to understand fraud patterns. Travel to branches as needed and support fraud education for members and staff.

Qualifications

• High school diploma or equivalent is required.
• ~12 months as Fraud Investigator I at Grow Financial FCU or 3 years in related fraud/loss prevention fields.
• Strong written and verbal communication, active listening and interpersonal skills.
• Proficiency in Microsoft Office and ability to operate standard office equipment remotely.
• Must read, write, speak and type English.

Responsibilities

• Independently manage a broad range of fraud case types and support fraud prevention initiatives.
• Review predictive reports daily and take appropriate actions on accounts.
• Collaborate with technical partners to understand system outputs and fraud patterns.
• Participate in fraud team projects and educate members and employees on fraud topics.

Skills

Strong communication

MS Office proficiency

Written and verbal English

Remote work readiness

Education

High school diploma

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

Grow Financial Federal Credit Union, a member-owned credit union in the United States, seeks a Fraud Investigator II to independently manage a broad range of fraud cases and contribute to prevention initiatives from a primarily home-based setting.

You will review predictive reports daily, act on accounts, and collaborate with technical partners to understand fraud patterns. Travel to branches as needed and support fraud education for members and staff.