Remote Fraud Investigator II

Grow Financial Federal Credit Union; North Carolina; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Work-life balance

Paid family leave

Volunteer days

Professional development

401(k) with employer contributions

Healthcare

Loan discounts

In-house training

Job summary

Grow Financial Federal Credit Union is seeking a Fraud Investigator II to independently manage a broad range of fraud cases and contribute to prevention efforts. This role interfaces with technical partners, analyzes system outputs, and focuses on daily review of predictive fraud reports.

The position supports training and education for members and staff on fraud topics, with a primary work-from-home arrangement and potential travel to branches as needed.

Qualifications

• Associates Degree preferred; high school diploma or equivalent required.
• 12-months experience as a Fraud Investigator I at Grow Financial FCU or 3 years work experience in a financial related field such as fraud/loss prevention, BSA/AML compliance, collections, or lending operations.
• Exercises mature judgment and critical thinking skills.
• Maintains strong communication including written abilities, presentation skills, active listening, voice quality, grammar, strong interpersonal skills, multi-tasking ability, conflict management and telephone etiquette skills.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and the ability to effectively operate standard office equipment in a remote or in-office environment.

Responsibilities

• The Fraud Investigator II role is focused on independently managing a broad range of fraud case types and contributing to fraud prevention initiatives.
• This role bridges operational execution with emerging fraud trends and supports collaboration with technical partners to understand system outputs and fraud patterns.
• Emphasis is placed on daily review of predictive reports and taking appropriate actions on accounts.
• Other duties include participation in Fraud Team area-related projects and training/education of credit union members and employees on fraud related topics.

Skills

Communication skills

Multitasking

Phone etiquette

Interpersonal skills

Presentation skills

Education

Associates Degree preferred

Tools

Microsoft Office

Job description

Grow Financial Federal Credit Union is seeking a Fraud Investigator II to independently manage a broad range of fraud cases and contribute to prevention efforts. This role interfaces with technical partners, analyzes system outputs, and focuses on daily review of predictive fraud reports.

The position supports training and education for members and staff on fraud topics, with a primary work-from-home arrangement and potential travel to branches as needed.