Remote Fraud Investigator II — Protect & Prevent

Grow Financial Federal Credit Union; Georgia; Remote; USD 60,000 - 75,000; Full time

Benefits offered by this job

Professional development: up to $5,250

Medical, dental, vision, virtual care

In-house training team

Job summary

Grow Financial Federal Credit Union seeks a Fraud Investigator II to independently manage diverse fraud cases and help prevent fraud across members and accounts. The role emphasizes daily review of predictive reports, collaboration with technical partners, and participation in team projects and training.

Primarily a work-from-home position, with requirements for strong communication, reading/writing English, and ability to travel to branches as needed.

Qualifications

• High school diploma or equivalent required.
• ~12-months experience as a Fraud Investigator I at Grow Financial FCU or 3 years work experience in a financial related field such as fraud/loss prevention, BSA/AML compliance, collections, or lending operations.
• Strong communication including written abilities, presentation skills, active listening, voice quality, grammar, strong interpersonal skills, multi-tasking ability, conflict management and telephone etiquette skills.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and the ability to effectively operate standard office equipment in a remote or in-office environment.
• Must be able to read, write, speak and type English.
• Must be able to hear and use a telephone.
• Primarily work from home setting.
• Travel to other branches or locations required as needed.

Responsibilities

• Independently manage a broad range of fraud case types and contribute to fraud prevention initiatives.
• Review predictive reports daily and take appropriate actions on accounts.
• Collaborate with technical partners to understand system outputs and fraud patterns.
• Participate in Fraud Team area-related projects and training/education of members and employees on fraud topics.

Skills

Communication skills

Active listening

Interpersonal skills

Telephone etiquette

Multitasking

Written communication

Presentation skills

Reading and writing English

Time management

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Grow Financial Federal Credit Union seeks a Fraud Investigator II to independently manage diverse fraud cases and help prevent fraud across members and accounts. The role emphasizes daily review of predictive reports, collaboration with technical partners, and participation in team projects and training.

Primarily a work-from-home position, with requirements for strong communication, reading/writing English, and ability to travel to branches as needed.