Fleet Follow-Up Specialist - Remote

Cox Automotive Inc.; Cherryville (NC); Hybrid; USD 31,000 - 47,000; Full time

Benefits offered by this job

Healthcare

401(k) with company match

Professional development

Parental leave

Pet insurance

Employee discounts

Paid time off

Job summary

Cox Automotive Inc. is hiring a detail-oriented Follow Up Specialist to join Cox Fleet. You will handle inbound calls, collect accurate information, and ensure timely follow-ups to keep fleet operations running smoothly.

This role offers a hybrid work arrangement in the United States with potential remote options. Starting compensation is $15.10–$22.69 per hour, with benefits including healthcare, 401(k) and paid time off.

Qualifications

• Proven experience in customer service and call handling.
• Ability to gather and verify customer requirements accurately.
• Strong communication and multitasking skills.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Enter data promptly and record unit location precisely.
• Communicate accurate billing information to service providers.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on event status and follow instructions.
• Collaborate with roadside dispatchers when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Communication

Education

High school diploma or GED

Job description

Cox Automotive Inc. is hiring a detail-oriented Follow Up Specialist to join Cox Fleet. You will handle inbound calls, collect accurate information, and ensure timely follow-ups to keep fleet operations running smoothly.

This role offers a hybrid work arrangement in the United States with potential remote options. Starting compensation is $15.10–$22.69 per hour, with benefits including healthcare, 401(k) and paid time off.