Remote Fleet Follow-Up Specialist

Cox Automotive; Fargo (ND); Remote; USD 21,000 - 32,000; Full time

Benefits offered by this job

Paid time off

7 paid holidays

Bereavement leave

Parental leave

Pet insurance

Employee discounts

Job summary

Cox Automotive is seeking a detail‑oriented Follow Up Specialist to join Cox Fleet. You will manage logistics of fleet operations, handle inbound calls, capture complete customer requirements, and ensure accurate data entry and billing information for service providers.

This role is remote for candidates outside the 30‑mile radius of 300 Commerce Dr, Cherryville, NC, with hybrid options for nearby residents.

Qualifications

• High school diploma or GED and up to 2 years of experience in a related field.
• Strong customer service experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit's location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

multitasking

Problem solving

Education

High School Diploma or GED

Job description

Cox Automotive is seeking a detail‑oriented Follow Up Specialist to join Cox Fleet. You will manage logistics of fleet operations, handle inbound calls, capture complete customer requirements, and ensure accurate data entry and billing information for service providers.

This role is remote for candidates outside the 30‑mile radius of 300 Commerce Dr, Cherryville, NC, with hybrid options for nearby residents.