Remote FMLA & Disability Forms Lead

Sharecare; Juneau (AK); Remote; USD 55,000 - 75,000; Full time

Job summary

Sharecare is seeking a lead FMLA/Disability specialist to process paperwork accurately and efficiently while upholding HIPAA compliance and strong client service. You will lead and mentor teams, interact with management, and ensure timely delivery of high-quality records and reports.

The role emphasizes data accuracy, confidentiality, and teamwork, with opportunities to train new staff and contribute to process improvements within a remote-friendly environment.

Qualifications

• High School Diploma (GED) required; degree preferred
• 2+ years prior experience in a medical records department or like setting; medical terminology required
• Experience with FMLA and disability form completion, preferred
• Demonstrated leadershipskills
• Demonstrated ability to prioritize, organize and meetdeadlines
• Demonstrated documentation and communicationskills
• Strong computer software experience: general working knowledge of Microsoft Word & Excel
• Excellent organizational skills a must and must be able to multi-task
• Must be able to type 50 wpm
• Must be willing to learn new equipment and processes quickly
• Must be self-motivated, a team player and have proven customer satisfaction skills
• Must have excellent Communication skills, both written and verbal

Responsibilities

• Processes FMLA/Short Term Disability paperwork in accordance with client, state, and federal guidelines.
• Communicates with patients and physician coordinators about disability/FMLA paperwork in an upbeat, patient centered attitude.
• Processes medical record requests as needed with proper adherence to HIPAA and HITECH compliance training and laws.
• Completes FMLA/Disability forms by utilizing industry standard responses as per the type of specialty practice.
• Ensures FMLA and disability forms are data entered into our secure processing platform accurately and completed post-payment within contractual turnaround times.
• Maintains professional relationships with all clients.
• Provides onboarding and training services to new employees as required.
• Produces periodic reporting as requested.
• Provides attention and care to patients and patient representatives.
• Complies with client/site policies and procedures, including HIPAA, state and federal regulations, and labor laws.
• Handles confidential information with integrity and professionalism while ensuring efficient, accurate record release.
• Able to provide support and backup for Forms, Release of Information and/or audit teams, as needed

Skills

Leadership

Prioritization

Communication

Multitasking

Typing 50 wpm

Customer service

Team player

Education

High School Diploma

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Sharecare is seeking a lead FMLA/Disability specialist to process paperwork accurately and efficiently while upholding HIPAA compliance and strong client service. You will lead and mentor teams, interact with management, and ensure timely delivery of high-quality records and reports.

The role emphasizes data accuracy, confidentiality, and teamwork, with opportunities to train new staff and contribute to process improvements within a remote-friendly environment.