Remote Flooring Tech Support Specialist

Shawfloorscareers; Olympia (WA); Remote; USD 50,000 - 75,000; Full time

Job summary

Shaw Industries Group, Inc. is seeking a Technical Support Representative for both commercial and residential flooring projects. This remote role requires 60–80% travel to job sites weekly and seeks candidates with hands-on flooring experience and strong communication skills.

You will support sales reps on projects, analyze field situations, and coordinate installations and travel. The position emphasizes problem solving, knowledge of installation methods, and willingness to cross-train across

Qualifications

• Must have a High School diploma or GED.
• Minimum 5 years of commercial flooring installation experience.
• Extensive understanding of commercial and residential resilient installation processes, methods, tools, and techniques.

Responsibilities

• Provide technical support on product installation and performance to customers and sales reps.
• Support field projects and job starts; inspect field situations and document reports.
• Coordinate travel and scheduling with customers; assist R&D and QA in product development where needed.

Skills

Communication

Travel

Problem solving

Installation

Education

High School diploma or GED

Job description

Shaw Industries Group, Inc. is seeking a Technical Support Representative for both commercial and residential flooring projects. This remote role requires 60–80% travel to job sites weekly and seeks candidates with hands-on flooring experience and strong communication skills.

You will support sales reps on projects, analyze field situations, and coordinate installations and travel. The position emphasizes problem solving, knowledge of installation methods, and willingness to cross-train across