Remote Fleet Support Specialist

Cox Enterprises; Alabama; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Healthcare options

401(k) match

Professional development

Parental leave

Fertility coverage

Adoption assistance

Pet insurance

Employee discounts

Work-life balance benefits

Job summary

Cox Enterprises is seeking a detail-oriented Follow Up Specialist for Cox Fleet. This role focuses on handling inbound calls, gathering and documenting customer needs, and ensuring accurate data entry and billing updates while coordinating with dispatchers to resolve issues.

The ideal candidate brings strong customer service experience, multitasking ability, and problem-solving skills, with remote/hybrid work options depending on location and policy.

Qualifications

• High school diploma or GED and up to 2 years of related experience.
• Strong customer service experience.
• Preferred: a degree in related discipline or industry experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call and record the unit location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Multitasking

Problem-solving

Education

High school diploma or GED

Related degree preferred

Job description

Cox Enterprises is seeking a detail-oriented Follow Up Specialist for Cox Fleet. This role focuses on handling inbound calls, gathering and documenting customer needs, and ensuring accurate data entry and billing updates while coordinating with dispatchers to resolve issues.

The ideal candidate brings strong customer service experience, multitasking ability, and problem-solving skills, with remote/hybrid work options depending on location and policy.