Remote Fleet Operations Follow-Up Specialist

Cox Enterprises; Kansas; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Healthcare

401(k) matching

Professional development

Parental leave & fertility coverage

Pet insurance

Employee discounts

Job summary

Cox Enterprises is seeking a detail-oriented Follow Up Specialist to join Cox Fleet. You will manage logistics for fleet operations, handle inbound calls, gather accurate information, and ensure timely updates to customers.

This role offers remote/hybrid work options, with competitive pay and comprehensive benefits. Training starts soon, and schedules include a 24/7/365 operation environment, supporting a flexible work-life balance.

Qualifications

• High school diploma or GED

Responsibilities

• Handle inbound calls and gather customer requirements on initial call
• Enter data accurately and log unit location
• Communicate accurate billing information to service providers
• Manage estimates and follow up on open events
• Collaborate with roadside dispatchers to resolve issues
• Prioritize tasks to meet deadlines

Job description

Cox Enterprises is seeking a detail-oriented Follow Up Specialist to join Cox Fleet. You will manage logistics for fleet operations, handle inbound calls, gather accurate information, and ensure timely updates to customers.

This role offers remote/hybrid work options, with competitive pay and comprehensive benefits. Training starts soon, and schedules include a 24/7/365 operation environment, supporting a flexible work-life balance.