Remote Fleet Support & Follow-Up Specialist

Cox Enterprises; Tennessee; On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Healthcare

401(k) retirement plan

Career development

Parental leave

Fertility coverage

Adoption assistance

Pet insurance

Employee discounts

Job summary

Cox Enterprises is seeking a detail-oriented Follow Up Specialist for Cox Fleet. You will handle inbound calls, collect accurate information, and keep customers updated on fleet events. The role emphasizes precise data entry, timely communication, and coordination with dispatchers to resolve issues.

Ideal candidates have strong customer service experience, multitasking abilities, and a high school diploma. Various benefits and a 24/7/365 operating environment are offered.

Qualifications

• Low level college not required; strong customer service experience preferred.
• Able to multitask and manage multiple calls and data entry tasks simultaneously.
• Capable of gathering accurate information and documenting events precisely.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit’s location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Multitasking

Problem solving

Data entry

Education

High school diploma or GED

Job description

Cox Enterprises is seeking a detail-oriented Follow Up Specialist for Cox Fleet. You will handle inbound calls, collect accurate information, and keep customers updated on fleet events. The role emphasizes precise data entry, timely communication, and coordination with dispatchers to resolve issues.

Ideal candidates have strong customer service experience, multitasking abilities, and a high school diploma. Various benefits and a 24/7/365 operating environment are offered.