Remote Fleet Follow-Up Specialist

Cox Enterprises; Washington; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Work-life balance

Comprehensive healthcare

401(k) with company match

Professional development

Parental leave + fertility coverage

Pet insurance

Employee discounts

Job summary

Cox Enterprises is seeking a detail-oriented Follow Up Specialist for Cox Fleet to help ensure timely vehicle maintenance, accurate billing, and clear communication with customers. The role supports fleet operations with a focus on service quality and data accuracy.

The position offers remote/hybrid options and opportunities for professional development within a large, multi-faceted company.

Qualifications

• High school diploma or GED; up to 2 years of related experience.
• Strong customer service experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Enter data promptly and record the unit’s location accurately.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Education

High school diploma or GED

Degree in related discipline

Job description

Cox Enterprises is seeking a detail-oriented Follow Up Specialist for Cox Fleet to help ensure timely vehicle maintenance, accurate billing, and clear communication with customers. The role supports fleet operations with a focus on service quality and data accuracy.

The position offers remote/hybrid options and opportunities for professional development within a large, multi-faceted company.