Remote Fleet Support & Follow-Up Specialist

Cox Enterprises; Washington (District of Columbia); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Healthcare

401(k)

Professional development

Parental leave

Pet insurance

Employee discounts

Job summary

Cox Enterprises' Cox Fleet division is seeking a detail-oriented Follow Up Specialist to help deliver best-in-class service to customers. This remote/hybrid role offers flexible schedules and opportunities to grow within a national fleet operations team.

You will handle inbound calls, gather accurate details, manage billing and data entry, and collaborate with dispatchers to resolve issues promptly in a 24/7/365 environment.

Qualifications

• High school diploma or GED and up to 2 years of experience in a related field.
• Strong customer service experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit’s location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Multitasking

Problem-solving

Education

High school diploma or GED

Degree in related discipline

Job description

Cox Enterprises' Cox Fleet division is seeking a detail-oriented Follow Up Specialist to help deliver best-in-class service to customers. This remote/hybrid role offers flexible schedules and opportunities to grow within a national fleet operations team.

You will handle inbound calls, gather accurate details, manage billing and data entry, and collaborate with dispatchers to resolve issues promptly in a 24/7/365 environment.