Fleet Follow-Up Specialist - Remote & Impactful

Cox Enterprises; Cherryville (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible time-off

Healthcare options

401(k) with company match

Professional development

Parental leave & fertility coverage

Pet insurance

Employee discounts

Job summary

Cox Enterprises seeks a detail-oriented Follow Up Specialist to support Cox Fleet. This remote/hybrid role focuses on timely inbound calls, accurate data collection, and effective communication with service providers. You will manage estimates, coordinate updates, and collaborate with dispatch to resolve issues.

Ideal candidates have a high school diploma or GED and up to 2 years of related experience with strong customer service skills in a fast-paced environment.

Qualifications

• High school diploma or GED and up to 2 years of experience in a related field.
• Strong customer service experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit’s location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Education

High school diploma or GED

Job description

Cox Enterprises seeks a detail-oriented Follow Up Specialist to support Cox Fleet. This remote/hybrid role focuses on timely inbound calls, accurate data collection, and effective communication with service providers. You will manage estimates, coordinate updates, and collaborate with dispatch to resolve issues.

Ideal candidates have a high school diploma or GED and up to 2 years of related experience with strong customer service skills in a fast-paced environment.