Fleet Operations Follow-Up Specialist

Cox Enterprises; Minnesota; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible time-off policies

Comprehensive healthcare

401(k) with company match

Professional development

Fertility coverage

Pet insurance

Job summary

Cox Enterprises is seeking a detail-oriented Follow Up Specialist for Cox Fleet to help deliver best-in-class service. The role emphasizes timely calls, accurate data gathering, and effective communication with service providers and customers.

This position supports remote and hybrid work arrangements across the United States, with scheduling to ensure 24/7/365 readiness and reliable fleet operations. Training and development opportunities are offered as part of the role.

Qualifications

• High school diploma or GED and up to 2 years of related experience.
• Strong customer service experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit’s location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Multitasking

Problem solving

Education

High school diploma or GED

Job description

Cox Enterprises is seeking a detail-oriented Follow Up Specialist for Cox Fleet to help deliver best-in-class service. The role emphasizes timely calls, accurate data gathering, and effective communication with service providers and customers.

This position supports remote and hybrid work arrangements across the United States, with scheduling to ensure 24/7/365 readiness and reliable fleet operations. Training and development opportunities are offered as part of the role.