Remote Fleet Product Operations Lead

Lincoln Motor Company; Olympia (WA); On-site; USD 87,000 - 166,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid parental leave

Vehicle discount program

Job summary

Ford Pro is seeking a Fleet Success Specialist to provide title and registration support, onboarding, and ongoing customer education for our commercial fleet software and services in the United States.

You will collaborate with dealership and fleet customers, escalating issues and driving to resolution while assisting sales and developing compelling marketing materials. This role requires 4–5+ years in fleet management and title/registration, plus CRM experience and Excel proficiency.

Qualifications

• 4–5+ years of experience working for a fleet management company.
• 4–5+ years of experience in U.S. title and registration work.
• Prior sales experience with dealers and/or commercial fleet customers.
• Strong interpersonal and communication skills, with the ability to build client relationships and collaborate effectively with sales team members.
• Ability to identify business needs and clearly communicate them to product development teams.
• Self-starter who can think creatively and develop solutions in evolving or undefined areas.
• Proficiency with Microsoft Office, particularly Microsoft Excel.

Responsibilities

• Coordinate & Support Dealership / Customer Title & Registration requests.
• Support customer onboarding on assigned product services, including assistance with initial product setup and training on how to use the product.
• Provide monthly updates on new features or functionality of the product you are assigned and identify opportunities to educate customers on other products the Ford Pro Team offers.
• Assist customers with maximizing the value that they receive from the products and services being delivered. Monitor usage, offer and provide training on functionality not being utilized by the fleet customer.
• Provide the management team with insights into how customers use your assigned product. What they like, don’t like, and new functionality that would help them better manage their vehicle fleet.
• Escalate customer concerns and maintain customer open issues tracking and drive to resolution
• Support sales in any sales efforts needed to sell assigned product/service.
• Support developing sales & marketing material for your assigned product/service.
• Process title and registration transactions, vehicle moves & ensure clients are billed correctly.

Skills

Interpersonal skills

Communication

Sales collaboration

Self-starter

Problem solving

Education

HS Diploma or equivalent

Tools

Microsoft Excel

Salesforce

Microsoft Dynamics CRM

Job description

Ford Pro is seeking a Fleet Success Specialist to provide title and registration support, onboarding, and ongoing customer education for our commercial fleet software and services in the United States.

You will collaborate with dealership and fleet customers, escalating issues and driving to resolution while assisting sales and developing compelling marketing materials. This role requires 4–5+ years in fleet management and title/registration, plus CRM experience and Excel proficiency.