Fleet Product Operations Lead

Ford; United States; Remote; USD 87,000 - 166,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Parental leave & family benefits

Vehicle discount program

Tuition assistance

Paid time off & holidays

Employee resource groups

Job summary

Ford Pro is seeking a qualified Fleet Success Coordinator in the United States with 4–5+ years in fleet management and U.S. title/registration experience. You will coordinate dealership/title requests, onboard customers to product services, and educate customers on new features to maximize value.

You’ll collaborate with sales, monitor usage, support billing processes, and help create sales/marketing materials while maintaining clear issue tracking and customer satisfaction.

Qualifications

• H.S. Diploma or equivalent.
• 4–5+ years of experience working for a fleet management company.
• 4–5+ years of experience in U.S. title and registration work.
• Prior sales experience with dealers and/or commercial fleet customers.
• Strong interpersonal and communication skills, with the ability to build client relationships and collaborate effectively with sales team members.
• Ability to identify business needs and clearly communicate them to product development teams.
• Comfortable working without predefined responsibilities in a fast-paced, highly collaborative environment.
• Self-starter who can think creatively and develop solutions in evolving or undefined areas.
• Ability to advocate persuasively for solutions that serve both the customer and the business.
• Proficiency with Microsoft Office, particularly Microsoft Excel.

Responsibilities

• Coordinate & Support Dealership / Customer Title & Registration requests. Initial requests and re-registration requests.
• Support customer onboarding on assigned product services, including assistance with initial product setup and training on how to use the product.
• Provide monthly updates on new features or functionality of the product you are assigned and identify opportunities to educate customers on other products the Ford Pro Team offers.
• Assist customers with maximizing the value that they receive from the products and services being delivered. Monitor usage, offer and provide training on functionality not being utilized by the fleet customer.
• Provide the management team with insights into how customers use your assigned product. What they like, don't like, and new functionality that would help them better manage their vehicle fleet.
• Escalate customer concerns and maintain customer open issues tracking and drive to resolution
• Support sales in any sales efforts needed to sell assigned product/service.
• Support developing sales & marketing material for your assigned product/service.
• Process title and registration transactions, vehicle moves & ensure clients are billed correctly.

Skills

Interpersonal skills

Communication skills

Sales experience

Self-starter

Excel

Education

High school diploma or equivalent (H.S. Diploma)

4–5+ years in fleet management

4–5+ years in U.S. title & registration

Tools

Salesforce

Microsoft Dynamics CRM

Job description

Ford Pro is seeking a qualified Fleet Success Coordinator in the United States with 4–5+ years in fleet management and U.S. title/registration experience. You will coordinate dealership/title requests, onboard customers to product services, and educate customers on new features to maximize value.

You’ll collaborate with sales, monitor usage, support billing processes, and help create sales/marketing materials while maintaining clear issue tracking and customer satisfaction.