Product Operations Lead, Fleet Success (Remote)

Lincoln Motor Company; Montgomery (AL); À distance; USD 87 000 - 166 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision coverage

Paid parental leave

Vehicle discount program

Tuition assistance

Paid time off and holidays

Résumé du poste

Ford Pro Fleet Success Team is seeking an experienced professional to coordinate title and registration requests, onboard customers to product services, and train users on new features. You will support sales and help educate customers on additional Ford Pro solutions, while tracking usage and advocating for enhancements to improve fleet performance.

The role emphasizes strong communication, relationship-building with dealers and fleet customers, and cross-functional collaboration with product

Qualifications

• HS diploma or equivalent is required.
• 4–5+ years of experience in fleet management and U.S. title/registration work.
• Prior sales experience with dealers and/or commercial fleet customers.
• Strong interpersonal and communication skills; ability to build client relationships and collaborate with the sales team.

Responsabilités

• Coordinate and support dealership/customer title and registration requests.
• Assist customer onboarding on product services and provide training on usage.
• Provide monthly updates on new features and educate customers on other Ford Pro products.
• Help customers maximize value from products/services; monitor usage and provide training on underutilized features.
• Supply insights to management on customer usage, likes, dislikes, and desired enhancements.
• Escalate customer concerns and maintain open issues tracking toward resolution.
• Support sales efforts and development of sales/marketing material for the product/service.
• Process title/registration transactions, vehicle moves, and ensure correct billing.

Connaissances

Customer relationships

Interpersonal skills

Excel

CRM familiarity

Sales support

Formation

HS Diploma or equivalent

Outils

Salesforce

Microsoft Dynamics CRM

Microsoft Excel

Description du poste

Ford Pro Fleet Success Team is seeking an experienced professional to coordinate title and registration requests, onboard customers to product services, and train users on new features. You will support sales and help educate customers on additional Ford Pro solutions, while tracking usage and advocating for enhancements to improve fleet performance.

The role emphasizes strong communication, relationship-building with dealers and fleet customers, and cross-functional collaboration with product