Remote Fleet Follow-Up Specialist

Cox Enterprises; Arkansas; Remote; USD 21,000 - 32,000; Full time

Benefits offered by this job

Healthcare options

401(k) match

Professional development

Parental leave

Fertility coverage

Adoption assistance

Pet insurance

Employee discounts

Job summary

Cox Enterprises is seeking a detail-oriented Follow Up Specialist to join Cox Fleet, helping deliver best-in-class service to customers. You’ll manage fleet logistics, gather requirements, and ensure timely updates.

The role involves inbound/outbound calls, accurate data entry, billing communication, and collaboration with dispatchers. Remote/hybrid options available depending on location; 24/7/365 operations noted.

Qualifications

• High school diploma or GED and up to 2 years of related experience.
• Strong customer service experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit’s location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Multitasking

Problem-solving

Data entry

Call handling

Education

High school diploma or GED

Related degree preferred

Job description

Cox Enterprises is seeking a detail-oriented Follow Up Specialist to join Cox Fleet, helping deliver best-in-class service to customers. You’ll manage fleet logistics, gather requirements, and ensure timely updates.

The role involves inbound/outbound calls, accurate data entry, billing communication, and collaboration with dispatchers. Remote/hybrid options available depending on location; 24/7/365 operations noted.