Remote-First Strategic Partner Operations Lead

Coinbase, Inc.; Montpelier (VT); A distancia; USD 152.000 - 179.000; Jornada completa

Descripción de la vacante

Coinbase, Inc. is seeking a Senior Operations Associate on the Infrastructure team to own day-to-day operational engagement with strategic partners, including PSPs, fintechs, and banks building on Coinbase's platform, ensuring clear accountability and timely follow-through.

You will coordinate billing, technical support, and monthly reporting, collaborate with Sales, Product, Engineering, and Finance to resolve issues, drive adoption, and deliver scalable value from Coinbase's infrastructure,

Formación

• 5+ years of experience in customer operations, partner operations, technical account management, or customer success at a PSP, fintech, bank, or crypto company.
• Experience supporting strategic enterprise customers across billing, reporting, technical escalations, and ongoing account management, with a track record of resolving complex issues across technical and business teams.
• Working knowledge of payments infrastructure, including stablecoins, cross-border payments, payment rails, and digital wallets, with the ability to explain operational and technical issues clearly to both partner teams and senior stakeholders.
• Strong analytical skills, with experience turning transaction, usage, and billing data into accurate reports and actionable recommendations.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Responsabilidades

• Own day-to-day operational support for strategic partners, providing clear accountability, proactive communication, and timely follow-through.
• Manage billing inquiries and discrepancies with Finance, ensuring invoices reflect agreed commercial terms and issues are resolved promptly.
• Coordinate technical support and escalations with Engineering and Solutions Architecture, tracking issues through resolution and keeping partners informed.
• Deliver monthly partner reporting on transaction volume, product usage, fees, and operational performance, highlighting trends, risks, and growth opportunities.
• Partner with Sales and Account Management to support onboarding, post-launch adoption, business reviews, and ongoing account planning.
• Build repeatable workflows, playbooks, and automation for common partner needs, reducing manual work and improving response times as the partner base scales.

Conocimientos

Customer operations

Partner operations

Technical account management

Customer success

AI in workflow

Descripción del empleo

Coinbase, Inc. is seeking a Senior Operations Associate on the Infrastructure team to own day-to-day operational engagement with strategic partners, including PSPs, fintechs, and banks building on Coinbase's platform, ensuring clear accountability and timely follow-through.

You will coordinate billing, technical support, and monthly reporting, collaborate with Sales, Product, Engineering, and Finance to resolve issues, drive adoption, and deliver scalable value from Coinbase's infrastructure,