Senior Partner Operations Lead (Remote-First)

Coinbase, Inc.; Austin (TX); Hybrid; USD 152,000 - 179,000; Full time

Benefits offered by this job

Equity

Bonus eligibility

Medical, dental, vision benefits

401(k)

Job summary

Coinbase, Inc. is seeking a Senior Operations Associate on the Infrastructure team to own day-to-day operational engagement for strategic partners such as PSPs, fintechs, and banks building on Coinbase's platform.

You will coordinate across Billing, Technical Support, Reporting, and partner management to deliver lasting partner value. Responsibilities include handling inquiries, resolving billing issues, coordinating escalations with Engineering, delivering monthly reports, and enabling

Qualifications

• 5+ years of experience in customer operations, partner operations, technical account management, or customer success at a PSP, fintech, bank, or crypto company.
• Experience supporting strategic enterprise customers across billing, reporting, technical escalations, and ongoing account management.
• Working knowledge of payments infrastructure, including stablecoins, cross-border payments, payment rails, and digital wallets.
• Strong analytical skills, with experience turning transaction, usage, and billing data into accurate reports and actionable recommendations.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Responsibilities

• Own day-to-day operational support for strategic partners, providing clear accountability, proactive communication, and timely follow-through.
• Manage billing inquiries and discrepancies with Finance, ensuring invoices reflect agreed terms and issues are resolved promptly.
• Coordinate technical support and escalations with Engineering and Solutions Architecture, tracking issues through resolution and keeping partners informed.
• Deliver monthly partner reporting on transaction volume, product usage, fees, and operational performance, highlighting trends, risks, and growth opportunities.
• Partner with Sales and Account Management to support onboarding, post-launch adoption, business reviews, and ongoing account planning.
• Build repeatable workflows, playbooks, and automation for common partner needs, reducing manual work and improving response times as the partner base scales.

Skills

Customer operations

Partner operations

Technical account management

Customer success

Analytical skills

Job description

Coinbase, Inc. is seeking a Senior Operations Associate on the Infrastructure team to own day-to-day operational engagement for strategic partners such as PSPs, fintechs, and banks building on Coinbase's platform.

You will coordinate across Billing, Technical Support, Reporting, and partner management to deliver lasting partner value. Responsibilities include handling inquiries, resolving billing issues, coordinating escalations with Engineering, delivering monthly reports, and enabling