Remote-First Partnerships Operations Lead - Billing & Growth

Coinbase, Inc.; Augusta (ME); A distancia; USD 152.000 - 179.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental benefits

Vision benefits

401(k)

Descripción de la vacante

Coinbase, Inc. is seeking a Senior Operations Associate on the Coinbase Infrastructure team.

You will own the operational engagement for strategic partners, including PSPs, fintechs, and banks, handling billing, support coordination, monthly reporting, and partner management. You will collaborate with Sales, Product, Engineering, and Finance to resolve issues, grow usage, and deliver value from Coinbase's infrastructure.

Formación

• 5+ years of experience in customer/partner ops or technical account management in fintech/crypto.
• Experience supporting enterprise customers across billing, reporting, escalations, and account management.
• Strong knowledge of payments infrastructure and ability to explain issues to partners and executives.
• Analytical skills turning transaction, usage, and billing data into reports and recommendations.
• Responsible use of generative AI with human oversight to improve workflows and outcomes.

Responsabilidades

• Own day-to-day operational support for strategic partners, providing accountability and follow-through.
• Manage billing inquiries and discrepancies with Finance, ensuring invoices reflect agreed terms.
• Coordinate technical support and escalations with Engineering, tracking issues through resolution.
• Deliver monthly partner reporting on transaction volume, product usage, fees, and performance.
• Partner with Sales and Account Management for onboarding, post-launch adoption, and account planning.
• Build repeatable workflows and playbooks to scale the partner base.

Conocimientos

Customer operations

Partner operations

Technical account management

Payments infrastructure

Data analysis

AI in operations

Descripción del empleo

Coinbase, Inc. is seeking a Senior Operations Associate on the Coinbase Infrastructure team.

You will own the operational engagement for strategic partners, including PSPs, fintechs, and banks, handling billing, support coordination, monthly reporting, and partner management. You will collaborate with Sales, Product, Engineering, and Finance to resolve issues, grow usage, and deliver value from Coinbase's infrastructure.