Senior Partner Operations Lead (Remote)

Coinbase, Inc.; Helena (MT); Hybrid; USD 152,000 - 179,000; Full time

Job summary

Coinbase, Inc. is seeking a Senior Operations Associate on the Infrastructure team to own day-to-day operational engagement with strategic partners, including PSPs, fintechs, and banks.

You will coordinate billing, reporting, and technical escalations while working with Sales, Product, Engineering, and Finance to drive value and adoption of Coinbase’s platform. You will deliver monthly partner reporting, resolve issues across business and tech teams, and help scale workflows and automation.

Qualifications

• 5+ years of experience in customer operations, partner operations, technical account management, or customer success at a PSP, fintech, bank, or crypto company.
• Experience supporting strategic enterprise customers across billing, reporting, technical escalations, and ongoing account management.
• Working knowledge of payments infrastructure, including stablecoins, cross-border payments, payment rails, and digital wallets.
• Strong analytical skills, with experience turning transaction, usage, and billing data into reports and actionable recommendations.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive improvements.

Responsibilities

• Own day-to-day operational support for strategic partners, providing clear accountability, proactive communication, and timely follow-through.
• Manage billing inquiries and discrepancies with Finance, ensuring invoices reflect agreed commercial terms and issues are resolved promptly.
• Coordinate technical support and escalations with Engineering and Solutions Architecture, tracking issues through resolution and keeping partners informed.
• Deliver monthly partner reporting on transaction volume, product usage, fees, and operational performance, highlighting trends, risks, and growth opportunities.
• Partner with Sales and Account Management to support onboarding, post-launch adoption, business reviews, and ongoing account planning.
• Build repeatable workflows, playbooks, and automation for common partner needs, reducing manual work and improving response times as the partner base scales.

Skills

5+ years experience

Enterprise customer support

Billing & reporting

Payments infrastructure

Data analysis

AI usage with oversight

Job description

Coinbase, Inc. is seeking a Senior Operations Associate on the Infrastructure team to own day-to-day operational engagement with strategic partners, including PSPs, fintechs, and banks.

You will coordinate billing, reporting, and technical escalations while working with Sales, Product, Engineering, and Finance to drive value and adoption of Coinbase’s platform. You will deliver monthly partner reporting, resolve issues across business and tech teams, and help scale workflows and automation.