Remote-First Implementation & Support Specialist I

Affirm, Inc.; Nashville (TN); Remote; USD 62,000 - 82,000; Full time

Benefits offered by this job

Health coverage for employees and 100%

Monthly tech stipends

Flexible time off

Employee stock purchase plan (ESPP)

Job summary

affirm is a remote-first company delivering seamless customer experiences and scaling operations for its growing retail partner network. The Implementation Support Specialist I role blends technical and communication skills to guide partners through the integration process, troubleshoot issues, and document workflows.

You will work with engineering and merchant operations to provide solutions, drive efficiency, and help scale our onboarding processes while maintaining high standards and reducing

Qualifications

• Bachelor’s degree or equivalent experience.
• 1–3 years of experience in Tech, eCommerce, SaaS or similar roles.
• Excellent written communication with stakeholders, customers, or partners.
• Strong project management, communication, and technical skills to manage client engagements.

Responsibilities

• Provide exemplary support to merchant partners on topics including marketing best practices, accounting workflows, implementation guidance, and troubleshooting.
• Resolve technical integration issues related to partners’ ecommerce front-end platforms and back-end order management systems.
• Identify and implement new operational processes to drive efficiency.
• Develop detailed technical documentation.
• Engage with internal stakeholders to define cross-functional workflows.
• Provide product feedback from clients to the product and engineering teams to improve product performance.

Skills

Project management

Written communication

Technical skills

Independent work

Education

Bachelor's degree or equivalent experience

Tools

HTML

JavaScript

APIs

Job description

affirm is a remote-first company delivering seamless customer experiences and scaling operations for its growing retail partner network. The Implementation Support Specialist I role blends technical and communication skills to guide partners through the integration process, troubleshoot issues, and document workflows.

You will work with engineering and merchant operations to provide solutions, drive efficiency, and help scale our onboarding processes while maintaining high standards and reducing